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Operations

Whether post-acquisition or through routine property maintenance and capital improvements, our team of experts across the country ensure seamless operations for our clients and tenants.

Physical property inspections
  • Conduct initial inspection of the building and prepare preliminary inspection report with recommendations on operations, physical condition of major systems, deferred maintenance and a preliminary 5-year capital improvement schedule
  • Engage Physical Condition Assessment (PCA) report firm
  • Obtain preliminary estimates/bids for potential short-term capital projects as needed
  • Review PCA report and further develop/validate capital improvements as necessary over next 5-10 years
Service contracts
  • Receive and review service contracts
  • Verify all service contracts terminable without penalty
  • Confirm assignability of service contracts, and make recommendations to buyer
  • Verify service contracts are at market rates
Financial matters

We receive and review:

  • Copies of historical and pro forma financial information
  • Utility bills (electric, water, gas)
  • Most recent tax statements and related information
  • Past historical and current budget capital improvements
  • Leases, amendments and all related documents; prepare lease summaries/abstracts
  • Current certified rent roll
  • Tenant lease files
Operating Expenses and Budgets
  • Verify all expenses of operating the property have been reflected in the financial information provided by the seller
  • Compare expenses to comparable building data
  • Prepare initial stub-year and/or next fiscal year detailed operating and expense budget
  • Compare lease summaries with rent roll
  • Compare expense pass-throughs/CAM charges to operating statements


Transition Strategy

Our simple, straightforward transition strategy maintains continuity of all project operations, from notification of award through transition and contract start. Our main objective during the transition period is to evaluate the unique systems and operations at each asset and integrate them into Newmark Knight Frank with no service interruptions or degradation to mission operations.


Newmark Knight Frank Engineering Services


Engineering Services

Newmark Knight Frank is one of the only real estate management companies with full-time engineering services in house. Our experienced professionals ensure the highest level of customer service, as well as efficient operations and maintenance at all Newmark Knight Frank-managed buildings.

With our national engineering program, we ensure that our staff has the necessary tools, training and resources to provide superior service and value to our clients and tenants. Our engineering program consists of the following categories:

  • Asset enhancement
  • Asset preservation
  • Customer services
  • Life safety
  • Risk mitigation

Our national operations and engineering team provides ongoing support and direction to the local engineering teams through training, technical support and quality control for each property across the country. The national operations team also provides the services of a local senior chief engineer to mentor and assist the local engineering staff in their day-to-day responsibilities, as well as with their long-term planning.

What we do

  • Electrical maintenance
  • Emergency power maintenance
  • Energy management support
  • General maintenance
  • HVAC maintenance
  • Lighting maintenance
  • Plumbing maintenance
  • Preventative maintenance
  • Roof inspections
  • Safety programs
  • Tenant service request response
  • Third-party vendor management

Our cost saving solutions

  • Audit mechanical systems and operations for operating efficiencies
  • Evaluate all existing maintenance-related building contracts
  • Investigate building systems, energy savings and rebates
  • Adhere to our national purchasing program
Newmark Knight Frank Transition Strategy


Project Management Services

Our Property Management Operations team provides strategic project planning, value engineering, quality assurance and on-time delivery of tenant and capital improvements for design, construction and relocation projects.

By partnering with Newmark Knight Frank, our clients have a single resource that provides project development representation and project management expertise on a variety of levels, regardless of the scope or difficulty. We always keep our client’s interest primary; in essence, we become an extension of your staff, working together to meet your toughest challenges.

We work on the following types of projects:

  • Capital improvements
  • Code compliance
  • Mechanical systems
  • New construction
  • Special use
  • Tenant improvements

Here are just a few of the ways we are able to provide cost-savings to our clients:

Project Management
  • Actively manage schedules and conflict resolution
  • Monitor and control construction costs
  • Provide consistent real-time reporting
  • Minimize construction and project risks
Labor & construction materials
  • Competitively pre-qualify contractors and bid all projects
  • Purchase materials in bulk and provide alternatives for consideration
  • Advise the client on retention of the most qualified project team
  • Understand overhead, profit and general condition rates to minimize costs
Architecture & engineering
  • Benefit from design-build options when possible
  • Utilize designers’ and engineers’ time wisely
  • Standardize service delivery expectations
  • Utilize costly resources only as required or needed
Telecom & cabling
  • Competitively bid detailed scope of work
  • Provide technology background experience
  • Utilize and implement best technology practices