Michael Mason is a leader of Retail Occupier Services (ROS), a specialty practice within Newmark Knight Frank that outsources the functions typically aggregated inside a retailer’s real estate department:
- Predictive Analytics/ Strategic Planning
- Site Selection Management
- Asset Management
- Lease Administration
- Facilities Maintenance
ROS is Newmark’s answer for retailers, regardless of size or industry, looking for a better way to optimize their store portfolios. Whether the objective is growth, contraction, or simply wringing economy out of the existing fleet, ROS customizes processes and technology tools to drive integration and value to global retail occupiers.
Michael is responsible for the strategic and operational initiatives of ROS, which, on an annual basis, develops dozens of predictive models; opens more than 4 million square feet of new stores; administers, reconciles and audits portfolios totaling in excess of 19,000 leases and 100 million square feet; and renews, restructures or disposes of thousands of leases. Over the last 10 years, Michael has worked for retailers large and small, in both mature corporate and entrepreneurial environments. As a leader, he has overseen store development, managing teams working for a single retailer opening more than 100 stores a year, as well as portfolio administration with a team managing over 500 renewals a year.
Michael is a process management executive with more than 20 years of retail real estate and business process outsourcing experience at a global level. With proven expertise in strategic planning, organization effectiveness, change management, collaboration and IT integration, Michael has represented some of the top national retail brands over the last two decades.
Michael started his career in the Business Process Outsourcing (BPO) space at Hewitt Associates (now Aon Hewitt) in the late 1990s. Over the course of seven years, he ascended from analyst to account leadership for several global, multi-service BPO accounts with direct line accountability for IT, quality assurance, call-center, fulfillment and shared service/vendor management in the U.S. and India for Fortune 100 clients.
In 2005, Michael left consulting to become a broker at Mid-America Real Estate Corp., a Chainlinks Company. There, Michael represented some of the top national retailers in the country in their Midwest expansion efforts. Seeking to get back into outsourcing, Michael joined Grubb & Ellis in 2009 and co-created the firm’s retail services consultancy, now Retail Occupier Services at Newmark Knight Frank.
Michael earned a Bachelor of Arts degree in psychology/business management (organizational behavior) from Miami University (Oxford, Ohio.